Getting started is easy! Call Ideal Home Health at 347-315-2402 to select us as your facilitator. Once you’re assigned, our team will guide both consumers and personal assistants through the online registration process.

Prefer us to reach out to you? Fill in the required information based on your role below!

Consumers | Personal Assistants

What to Expect Next:

• Consumers and PAs will receive an email or text message with registration links for the PPL@Home system.
• Ideal Home Health will guide you through completing the required forms and next steps.

Prepare for Registration

Consumers:

• Have your Medicaid ID ready.
• Identify your personal assistant and their contact details.
• Be prepared to complete the Consumer MOU.

Personal Assistants:

• Have your ID and employment eligibility documents ready (e.g., passport, Social Security card).
• Be ready to complete online training and set up direct deposit.
• Be prepared to complete and sign the following forms directly in the portal. 
  • IRS Form W-4 (Federal tax withholding form).
  • New York State Income Tax Form IT-2104 (State tax withholding form).
  • Direct Deposit Form (optional but recommended for payroll).
  • PA-Consumer Agreement: Outlines your role and responsibilities.
  • Health Assessment Attestation (if applicable, for a delay in submission of health records).

Key Dates

January 6, 2025: Transition support begins for consumers and PAs.

March 1, 2025: First day for timesheets to be submitted via PPL.

March 28, 2025: Final deadline to transition to PPL as the fiscal intermediary.

April 1, 2025: PPL becomes the joint employer for all PAs.

Questions or Issues?

Please direct all inquiries to PPL or Ideal Home Health:

• PPL Phone: 1-833-247-5346
• Ideal Home Health Phone: 347-315-2402
• Ideal Home Health Email: cdpap@idealhh.com