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We’re Here to Help You Navigate CDPAP
Whether you’re a consumer looking to direct your own care, a family member interested in becoming a Personal Assistant, or just have questions about CDPAP — our multilingual team is ready to help.
Our Team Assists With:
- Consumers: CDPAP enrollment, choosing a Personal Assistant, understanding your care plan, PPL registration, timesheet approvals, and Medicaid questions.
- Personal Assistants: PA registration, payroll and payment questions, EVV compliance, tax documents, and getting started with PPL.
- General: Program eligibility, referrals, transitioning from other agencies, and navigating the CDPAP process from start to finish.
Call or Email Us
Speak directly with our team for immediate assistance, or send us a message and we’ll respond within one business day.
PPL Support
Payroll, timesheets, EVV, and registration
support.
Soporte en español para nómina, hojas de tiempo y registro.
Hundreds of Five Star Reviews
Earning the trust of families we serve.
When someone trusts you with their care, you don’t take that lightly.
Frequently Asked Questions
Answers to your most common questions about choosing a CDPAP facilitator, what Ideal CDPAP does, and how we work with PPL
Public Partnerships LLC (PPL) is New York’s statewide fiscal intermediary for CDPAP — the organization that processes payroll for all personal assistants across the state. A PPL facilitator is an approved organization that helps consumers and PAs navigate the enrollment process, complete required documentation, and stay in compliance throughout their time in the program. While PPL handles payroll, your facilitator handles everything else: your questions, your paperwork, your support when something goes wrong. Choosing the right one makes the difference between a smooth enrollment and weeks of frustration.
PPL is a payroll processor — they handle PA payments and maintain the statewide enrollment infrastructure. Ideal CDPAP is your day-to-day support system. We verify your eligibility, walk you through the MOU and registration forms, train PAs on the Time4Care app, troubleshoot enrollment issues, communicate in your preferred language, and answer the phone when you call. We’re the human layer between you and the system — and that’s exactly where most people need the most help.
Yes. Consumers have the right to transfer their PPL facilitator at any time. The transfer process involves selecting Ideal CDPAP as your new facilitator and completing a new MOU through PPL@Home. Your PA’s enrollment, your approved care hours, and your Medicaid coverage are not affected by a facilitator transfer. If you’re not getting the support you need from your current facilitator, switching is simpler than most people expect — and we’ll guide you through it.
We provide support in 14+ languages: Arabic, Bengali, Cantonese, English, Fujianese, Haitian Creole, Hindi, Mandarin, Polish, Punjabi, Russian, Spanish, Ukrainian, Urdu. Every step of enrollment — forms, training, ongoing support — can happen in the language you’re most comfortable using. For communities across New York that navigate Medicaid in a language other than English, this isn’t a minor feature. It’s the difference between getting enrolled and giving up.
Call us at 347-315-2402 or fill out our online form. Our enrollment team will verify Medicaid eligibility, explain the process, and get both the consumer and PA moving through registration. We’re available 24/7 and can assist in 14+ languages: Arabic, Bengali, Cantonese, English, Fujianese, Haitian Creole, Hindi, Mandarin, Polish, Punjabi, Russian, Spanish, Ukrainian, Urdu. The sooner you reach out, the sooner care — and payment — can begin.