Consumer Process Guide
Everything You Need to Register and Stay Compliant with NY CDPAP
Welcome to Ideal CDPAP
The Consumer Directed Personal Assistance Program (CDPAP) empowers you to choose and direct your own caregiver including family members and friends. This guide will walk you through the entire process, from initial registration to ongoing compliance requirements.
Ideal CDPAP is your trusted CDPAP facilitator. We work with PPL (Public Partnership LLC), the statewide Fiscal Intermediary, to handle registration, compliance, and administrative support so you can focus on getting the care you need.
Choose Your Caregiver
Hire family members or friends as your Personal Assistant
Direct Your Care
You decide the schedule, tasks, and how care is provided
Medicaid Covers It
Your PA gets paid directly through PPL
What is CDPAP?
The Consumer Directed Personal Assistance Program (CDPAP) is a New York State Medicaid program that allows you to:
- Choose your own caregiver (called a "Personal Assistant" or PA)
- Hire family members or friends (except spouses, parents of consumers under 21, or your designated representative)
- Direct your own care and schedule
- Have your PA paid directly through Medicaid
Am I Eligible?
✓ Age Requirement
Must be 18 years or older
✓ Medicaid Enrollment
Active NY Medicaid coverage
Enrolled in Medicaid Managed Care or MLTC plan (in most cases)
✓ Medical Need
Need help with Activities of Daily Living (ADLs)
Examples: bathing, dressing, eating, mobility
✓ Self-Direction Ability
Able to direct your own care
OR have a Designated Representative who can
What are Activities of Daily Living (ADLs)?
ADLs include: bathing, dressing, eating, toileting, transferring (moving from bed to chair), continence care, and ambulation (walking/mobility).
Initial Registration Process
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Verify Medicaid Eligibility
Ensure you have active New York State Medicaid coverage. If you're in NYC or Nassau County, you'll need to enroll in a Medicaid Managed Care plan. Dual eligible consumers (Medicare + Medicaid) must enroll in a Managed Long-Term Care (MLTC) plan.
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Contact Your Managed Care Organization (MCO) or Local Department of Social Services
Reach out to your insurance plan or local DSS to request CDPAP services. They will initiate your application and assessment.
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Complete UAS-NY Assessment
A nurse from your MLTC plan will visit to evaluate your needs and determine your approved care hours. This assessment measures your level of need for home care services.
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Choose Ideal CDPAP as Your Facilitator
Select Ideal CDPAP to handle your registration, compliance, and administrative needs. You can register directly on our website at IdealCDPAP.com or call us at (347) 315-2402.
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Complete Registration with PPL
A login will be created for you in the PPL portal, and we will reach out to assist with registration.
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Select and Register Your Personal Assistant (PA)
Choose your caregiver and help them complete their registration. Your PA must complete all onboarding requirements before they can begin providing care.
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Begin Receiving Care
Once everything is approved and your PA is registered, care can begin! You'll direct your PA's schedule and tasks according to your care plan.
Initial Registration Checklist
Consumer Registration Documents
Bring your active NY Medicaid card or documentation showing current coverage
Valid ID such as Driver's License, NY State ID, or Passport (must be unexpired)
Required for payroll and tax purposes
Current phone number, email address, and mailing address
Name of your MCO or MLTC plan and member ID number
Approved hours of care from your insurance plan (obtained after UAS-NY assessment)
Legal guardianship papers or healthcare proxy if you have a DR directing your care
Indicate your preferred language for communication
⚠️ Important Registration Requirements
All documents must be original or certified copies - photocopies will not be accepted
IDs must be unexpired - expired documents cannot be processed
Ongoing Compliance Requirements
Once you're enrolled, staying compliant ensures uninterrupted care and proper payment for your PA. Here's what you need to do:
Weekly Responsibilities
Approve PA Timesheets by Sunday 12:00 PM (Noon) ET
Review and approve your PA's hours every week. Timesheets not approved by noon Sunday will delay payment.
Ensure PA Uses EVV (Electronic Visit Verification)
Your PA should clock in/out using the Time4Care app or PPL's approved EVV system for every visit.
Monthly Responsibilities
Review EVV Compliance Rate
Your PA should maintain at least 90% EVV compliance.
Update Any Changes in Care Needs
Notify your MCO and Ideal CDPAP at (347) 315-2402 if your care needs change or your authorized hours need adjustment.
Verify PA Training Completion
Ensure your PA completed required training in the Nevvon portal.
Annual/As-Needed Responsibilities
Participate in Re-Assessment
Complete annual UAS-NY reassessments to maintain your approved care hours.
Update Contact Information
Notify Ideal CDPAP at (347) 315-2402 and PPL at 1-833-247-5346 immediately if your phone number, address, or email changes.
Renew Medicaid Coverage
Keep your Medicaid active by completing annual renewals with your local DSS.
Report MCO Changes
If you switch insurance plans, notify Ideal CDPAP at (347) 315-2402 immediately. If your MCO status shows "Undetermined," contact your insurance and have them send updated authorization to PPL.
Register New PAs Promptly
If you hire a new PA, complete their registration as soon as possible to avoid gaps in care.
Common Issues & How to Resolve Them
| Issue | Solution | Who to Contact |
|---|---|---|
| Undetermined MCO Status | Contact your insurance company directly and ask them to send updated authorization/MCO information to PPL. | Your Insurance Plan, then PPL |
| Timesheet Not Approved | Log into your PPL portal or app and approve hours by Sunday noon. Late approvals delay PA payment. | Consumer approves all timesheets - Contact Ideal CDPAP for assistance |
| Returned PA Status | Your PA may be missing required documents. Contact Ideal CDPAP to find out what's needed to return to compliance. | Ideal CDPAP at (347) 315-2402 |
| Need More Care Hours | Contact your MCO or MLTC plan to request a reassessment if your care needs have increased. | Your Insurance Plan |
| PA Training Not Complete | Remind your PA to complete training in Nevvon portal. Non-compliance may affect their ability to work. | Ideal CDPAP at (347) 315-2402 |
Important Dates & Deadlines
🗓️ PA Training Deadline
- All Personal Assistants must complete training in the Nevvon portal. Failure to complete training may result in non-compliance and affect your PA's ability to continue working.
Weekly Schedule to Remember
By Saturday 11:59 PM ET: PAs must submit all time entries
By Sunday 12:00 PM (Noon) ET: Consumers must approve PA timesheets
Payroll Processing: Approved hours are processed for payment after Sunday approval
Need Help?
🏥 Your Insurance Plan
Contact your MCO or MLTC plan for care authorization and assessment questions
Need Additional Support?
Our team is here to help you navigate CDPAP resources and answer any questions.
Visit IdealCDPAP.com Call Ideal: (347) 315-2402 Call PPL: 1-833-247-5346