Consumer Resources
Resources for Consumers Directing Their Own Care Through CDPAP
Consumer Resources
Resources specifically for consumers directing their own care through CDPAP.
Essential Consumer Contacts
Ideal CDPAP Support
Your fiscal intermediary agency for registration, compliance support, and general questions.
PPL (Public Partnership LLC)
Statewide fiscal intermediary handling payroll and PA payments.
Your Managed Care Organization (MCO)
Your insurance plan that authorizes your care hours and conducts assessments.
NY Medicaid Choice: 1-800-505-5678
Use For: Care authorization, UAS-NY assessments
NY Department of Health
Official New York State Medicaid and CDPAP program information.
Local Department of Social Services (DSS)
Your county DSS office handles Medicaid enrollment and renewals.
Use For: Medicaid applications, renewals, eligibility questions
Consumer Rights & Advocacy
Legal assistance and advocacy services for CDPAP consumers.
NY Managed Care Organizations (MCOs)
| MCO Name | Phone Number | Website |
|---|---|---|
| Aetna Better Health | 1-855-692-9291 | aetnabetterhealth.com/ny |
| Affinity Health Plan | 1-866-692-9729 | affinityplan.org |
| Centers Plan for Healthy Living | 1-877-231-1444 | centersplan.com |
| Empire BlueCross BlueShield | 1-800-998-9999 | empireblue.com |
| Elderplan | 1-800-476-8001 | elderplan.org |
| Fidelis Care | 1-888-343-4434 | fideliscare.org |
| Healthfirst | 1-866-863-5953 | healthfirst.org |
| HIP (EmblemHealth) | 1-800-447-8529 | emblemhealth.com |
| MetroPlus Health Plan | 1-800-303-2728 | metroplus.org |
| Molina Healthcare | 1-888-665-6432 | molinahealthcare.com |
| United Healthcare | 1-888-617-6392 | uhccommunityplan.com |
| VNS Health Total | 1-888-919-3627 | vnshealthplans.org |
| Wellcare | 1-888-343-5000 | wellcare.com |
📥 Downloadable Forms & Documents for Consumers
- Consumer Registration Checklist (PDF)
- How to Approve Timesheets Guide (PDF)
- Understanding Your Care Plan (PDF)
- Designated Representative Authorization Form
- Memorandum of Understanding (MOU)
- Change of Address/Contact Form
- PA Selection Worksheet
- Consumer Rights & Responsibilities (PDF)
- EVV Compliance Guide for Consumers (PDF)
Consumer Tools & Portals
| Tool/Portal | Purpose | Access |
|---|---|---|
| PPL Member Portal | Approve timesheets, view PA hours, check payment status | Login Here |
| Time4Care Consumer App | Mobile access to approve PA timesheets on-the-go | App Store | Google Play |
| NY Medicaid Choice | Enroll in or change your Medicaid Managed Care plan | nymedicaidchoice.com or 1-800-505-5678 |
| MyBenefits NY | Check Medicaid status, renew coverage, update information | mybenefits.ny.gov |
| Ideal CDPAP Registration | Register as a new consumer, submit PA information | IdealCDPAP.com |
🔍 Need Help Finding Your MCO?
Not sure which Managed Care Organization you're enrolled with? Check your Medicaid card, or call NY Medicaid Choice at 1-800-505-5678 for assistance.
Need Additional Support?
Our team is here to help you navigate CDPAP resources and answer any questions.
Visit IdealCDPAP.com Call Ideal: (347) 315-2402 Call PPL: 1-833-247-5346