Welcome, Personal Assistants!
Thank you for choosing to become a Personal Assistant through NY CDPAP.
As a PA, you'll provide essential care to individuals who need assistance with daily activities. This guide will walk you through everything you need to know: from initial registration to staying compliant and getting paid on time.
✓ No License Required
Training provided through Nevvon portal
✓ Flexible Scheduling
Work under the consumer's direction
✓ Care for Family & Friends
Be a PA for loved ones who need help
What is a Personal Assistant (PA)?
A Personal Assistant (PA) is a caregiver who provides home care services to a consumer enrolled in the Consumer Directed Personal Assistance Program (CDPAP). As a PA, you:
- Assist consumers with Activities of Daily Living (ADLs) such as bathing, dressing, eating, and mobility
- Work under the consumer's direction—they decide your schedule and tasks
- Get paid through PPL (Public Partnerships LLC)
- Can be a family member or friend of the consumer
✓ Benefits of Being a PA
- Flexible scheduling directed by the consumer
- No special certification required (training provided)
- Competitive hourly wages with recent increases
- Make a meaningful difference in someone's life
Personal Assistant Requirements
📄 Work Authorization
- Must be legally authorized to work in the United States
- Will need to complete I-9 verification
🛡️ No License Required
- No special license or certification needed
- Training will be provided through Nevvon portal
🏥 Physical Exam
- Must pass pre-employment physical exam
- Ensures you can safely provide required care
🪪 Valid Identification
- Unexpired government-issued photo ID
- Original documents required (no copies)
⚠️ Who CANNOT Be a Personal Assistant
The following people are NOT eligible to serve as a PA for a specific consumer:
- Spouses - You cannot be a PA for your spouse
- Parents of consumers under 21 - Parents cannot be PAs for their own minor children
- Designated Representatives - If you are the consumer's designated representative (DR), you cannot also be their PA
You CAN be a PA for: adult children, siblings, other family members (except those listed above), and friends.
Personal Assistant Pay & Benefits
💰 2026 Pay Rates
As of January 1, 2026, all CDPAP Personal Assistants received a $0.55/hour wage increase:
- NYC (Bronx, Kings, Queens, New York, Richmond): $20.65/hour
- Nassau, Suffolk, and Westchester Counties: $20.05/hour
- All Other NY Counties: $18.65/hour
ℹ️ When Do I Get Paid?
Payroll is processed weekly after the consumer approves your timesheets. Make sure to:
- Submit all time entries by Saturday 11:59 PM ET
- Ensure consumer approves by Sunday 12:00 PM (noon) ET
- Set up direct deposit for fastest payment
PA Registration Process
-
Consumer Selects You as Their PA
The consumer will choose you to be their caregiver and initiate your registration through Ideal CDPAP.
-
Contact Ideal CDPAP for PA Registration
Contact IdealCDPAP for PA registration - we will walk you through the process.
-
Complete Required Documentation
Gather and submit all required documents (see checklist below). Original or certified copies only—no photocopies accepted.
-
Complete Pre-Employment Physical Exam
Schedule and pass your physical exam with an approved healthcare provider. This ensures you can safely provide care.
-
Complete I-9 and Tax Forms
Fill out your I-9 (work authorization), W-4 (tax withholding), and direct deposit forms for payment.
-
Complete Training in Nevvon Portal
Nevvon training must be completed promptly after registration to remain compliant.
-
Download Time4Care App for EVV
Download PPL's Time4Care app to your smartphone for Electronic Visit Verification (EVV). You'll use this to clock in and out for every shift.
-
Begin Providing Care
Once everything is approved, you can start working! Clock in/out using the Time4Care app and follow the consumer's care plan.
Initial Registration Checklist
Required Documents for PA Registration
⛔ Critical Document Requirements
- All IDs must be unexpired - Expired documents will not be accepted
- Original documents only - Photocopies will be rejected
- Complete all forms accurately - Errors delay processing and payment
Training Requirements
What Training Covers:
- Personal care and hygiene assistance
- Safety procedures and infection control
- Emergency response protocols
- Consumer rights and dignity
- Documentation and timekeeping requirements
- EVV (Electronic Visit Verification) compliance
ℹ️ How to Access Training
You will receive login credentials and instructions for the Nevvon training portal from PPL. Training is completed online at your own pace.
Need help? Contact Ideal CDPAP at (347) 315-2402 for assistance accessing your training.
Ongoing Compliance Requirements
Once you're registered and working, staying compliant ensures you get paid on time and can continue providing care. Here's what you need to do:
Every Shift — REQUIRED
Weekly — REQUIRED
Monthly
Annual/As-Needed
Electronic Visit Verification (EVV) Requirements
EVV is a New York State requirement that electronically captures the time you clock in and out for each shift. This protects both you and the consumer by accurately recording your work hours.
How EVV Works:
- Download Time4Care App or Use Telephony: App available for iOS and Android, or use the telephony call-in line
- Clock In: Open the app at the start of your shift and tap "Clock In" or call the telephony line
- Clock Out: At the end of your shift, tap "Clock Out" in the app or call the telephony line
- Submit Hours: Review and submit your timesheet by Saturday 11:59 PM ET
💡 EVV Compliance Goal: 90% or Higher
Time4Care app or telephony should be used for every shift.
Why it matters: Low EVV compliance rates may result in compliance issues.
Common Issues & How to Resolve Them
| Issue | Solution | Who to Contact |
|---|---|---|
| Time4Care App Not Working | Restart app, check internet connection, update app. Contact Ideal CDPAP if issues persist. | Ideal CDPAP: (347) 315-2402 |
| Consumer Hasn't Approved Timesheet | Remind consumer to approve by Sunday noon. Payment cannot process without approval. | Contact consumer directly |
| Marked as "Returned PA" | You're missing required documents or your documents expired. Contact Ideal CDPAP to find out what's needed. | Ideal CDPAP: (347) 315-2402 |
| Haven't Received Payment | Check if consumer approved timesheet. Verify direct deposit info is correct. Contact Ideal CDPAP to check payment status. | Ideal CDPAP: (347) 315-2402 |
| Training Not Complete | Log into Nevvon portal and complete all required modules. Request login credentials if you don't have them. | Ideal CDPAP: (347) 315-2402 |
| EVV Compliance Below 90% | Ensure you're clocking in/out using Time4Care app for every shift. If technical issues persist, document and report. | Ideal CDPAP for support |
| Consumer Changing Care Needs | If consumer's authorized hours change, they'll notify their MCO. Continue providing care as directed by consumer. | Consumer's insurance plan |
Important Dates & Deadlines for PAs in 2026
🗓️ Weekly Schedule to Remember
- Every Shift: Clock in/out using Time4Care app or telephony
- By Saturday 11:59 PM ET: Submit all time entries for the week
- By Sunday 12:00 PM (Noon) ET: Consumer must approve your timesheet
- After Sunday Approval: Payroll processes your payment
💲 Pay Increase Effective: January 1, 2026
All CDPAP PAs received a $0.55/hour wage increase. NYC minimum base rate is now $20.65/hour (up from $20.10/hour).
Need Help?
Ready to Register as a PA?
Start your registration today or contact our team for support.
Visit IdealCDPAP.com Call: (347) 315-2402