Notice of Nondiscrimination, Accessibility & Language Assistance

Nondiscrimination Statement

Ideal CDPAP complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin (including limited English proficiency and primary language), sex, age, or disability.

In addition, consistent with the New York State Human Rights Law (N.Y. Exec. Law art. 15), Ideal CDPAP does not discriminate in places of public accommodation on the basis of creed, sexual orientation, gender identity or expression, military status, marital status, predisposing genetic characteristics, familial status, or status as a victim of domestic violence.

Accommodations for People with Disabilities

Ideal CDPAP provides appropriate auxiliary aids and services, free of charge and in a timely manner, to people with disabilities when needed to communicate effectively with us, including:

• Qualified sign language interpreters
• Written information in other formats, including large print, accessible electronic formats, audio, and Braille
• Reasonable modifications to our policies and procedures where needed for equal access to our services

To request an accommodation, an interpreter, or translated materials, contact Casey Winkler, Section 1557 Coordinator at (347) 315-2402 (TTY: 711), [email protected], or by mail at 50 Court Street, Suite 700, Brooklyn, NY 11201.

Language Assistance Services

Ideal CDPAP provides free language assistance to people whose primary language is not English, including qualified oral interpretation and written translation of vital documents, in a timely manner. You will not be asked to pay for these services or to provide your own interpreter.

To request an accommodation, an interpreter, or translated materials, contact Casey Winkler, Section 1557 Coordinator at (347) 315-2402 (TTY: 711), [email protected], or by mail at 50 Court Street, Suite 700, Brooklyn, NY 11201.

Notice of Availability of Language Assistance — Available Languages

Language assistance services described above are available, free of charge, in the following languages most commonly spoken by people with limited English proficiency in New York State:

1. Spanish
2. Chinese (Mandarin/Cantonese)
3. Russian
4. Hatian Creole (French Creole)
5. Korean
6. Italian
7. Yiddish
8. Bengali
9. Polish
10. Arabic
11. French
12. Urdu
13. Tagalog
14. Greek
15. Albanian

Source: HHS Office for Civil Rights / CMS, Top 15 Non-English Languages by State (U.S. Census Bureau American Community Survey data), for New York.

We also provide free language assistance in many languages beyond those listed above — contact us to request an interpreter or translated materials in a language not shown here.

This notice is also available, upon request and free of charge, in the languages listed above and in alternate formats for people with disabilities.

Website & Digital Accessibility Statement

Ideal CDPAP is committed to ensuring this website is accessible to people with disabilities. We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

Our ongoing efforts include:

• Periodic accessibility testing of this website, including with assistive technology such as screen readers and keyboard-only navigation
• Training staff who create and maintain website content on accessibility best practices
• Prioritizing fixes for reported accessibility barriers

Known limitations. Some third-party content, embedded tools, or older documents linked from this site (for example, certain PDFs) may not yet fully conform to WCAG 2.1 AA. We are working to remediate these over time and will provide the information in an alternate accessible format on request.

Feedback. If you encounter an accessibility barrier on this website, please contact Casey Winkler, Section 1557 Coordinator at (347) 315-2402 or [email protected]. We aim to acknowledge accessibility feedback within 5 business days and to provide the information, item, or service you sought through an alternate method while we work on a fix.

How to File a Grievance

If you believe Ideal CDPAP has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can file a grievance with our compliance contact:

Casey Winkler, Section 1557 Coordinator

50 Court Street, Suite 700, Brooklyn, NY 11201

(347) 315-2402 (TTY: 711)

[email protected]

You can file a grievance in person, by mail, by phone, or by email. If you need help filing a grievance, our compliance contact is available to assist you. Our process is:

1. Submit your grievance, in writing or orally, within 60 calendar days of the incident.
2. We will acknowledge receipt within 5 business days.
3. We will investigate and provide a written decision within 30 calendar days.
4. If you disagree with the decision, you may request further review by outside legal counsel retained by Ideal CDPAP within 15 calendar days of the decision.

Ideal CDPAP will not retaliate against anyone who files a grievance or cooperates with a grievance investigation.

Other Places You Can Get Help or File a Complaint

You do not have to file a grievance with us first, and you may pursue any of the following at the same time:

U.S. Dept. of Health & Human Services, Office for Civil Rights (federal)

• By mail: U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201
• By phone: 1-800-368-1019 (TTY: 1-800-537-7697)
• Online: the OCR Complaint Portal at ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf
• By email: [email protected]
• Complaint forms are available at hhs.gov/ocr/complaints.

New York State Division of Human Rights (state public-accommodation complaints)

• Phone: (888) 392-3644, or (844) 697-3471
• Online: dhr.ny.gov

Independent Consumer Advocacy Network (ICAN) — free, independent NYS Medicaid managed long-term care ombudsprogram

• Phone: 1-844-614-8800 (TTY: 711, then ask for 844-614-8800), 8 a.m.–6 p.m.
• Online: icannys.org