CDPAP Enrollment in New York – Consumer Process Guide
Everything You Need to Register and Stay Compliant with NY CDPAP
The Consumer Directed Personal Assistance Program (CDPAP) empowers you to choose and direct your own caregiver including family members and friends. This guide will walk you through the entire process, from initial registration to ongoing compliance requirements.
Ideal CDPAP is your trusted CDPAP facilitator. We work with PPL (Public Partnership LLC), the statewide Fiscal Intermediary, to handle registration, compliance, and administrative support so you can focus on getting the care you need.
- Hire family members or friends as your Personal Assistant
- Medicaid pays 100% for those who qualify
- You decide the schedule, tasks, and how care is provided
- Available in 14+ languages: Arabic, Bengali, Cantonese, English, Fujianese, Haitian Creole, Hindi, Mandarin, Polish, Punjabi, Russian, Spanish, Ukrainian, Urdu
Must be 18 years or older
Active NY Medicaid coverage
Enrolled in Medicaid Managed Care or MLTC plan (in most cases)
Need help with Activities of Daily Living (ADLs)
Examples: bathing, dressing, eating, mobility
Able to direct your own care
OR have a Designated Representative who can
The Consumer Directed Personal Assistance Program (CDPAP) empowers you to choose and direct your own caregiver including family members and friends. This guide will walk you through the entire process, from initial registration to ongoing compliance requirements.
Ideal CDPAP is your trusted CDPAP facilitator. We work with PPL (Public Partnership LLC), the statewide Fiscal Intermediary, to handle registration, compliance, and administrative support so you can focus on getting the care you need.
- Hire family members or friends as your Personal Assistant
- Medicaid pays 100% for those who qualify
- You decide the schedule, tasks, and how care is provided
- Available in 14+ languages: Arabic, Bengali, Cantonese, English, Fujianese, Haitian Creole, Hindi, Mandarin, Polish, Punjabi, Russian, Spanish, Ukrainian, Urdu
Must be 18 years or older
Active NY Medicaid coverage
Enrolled in Medicaid Managed Care or MLTC plan (in most cases)
Need help with Activities of Daily Living (ADLs)
Examples: bathing, dressing, eating, mobility
Able to direct your own care
OR have a Designated Representative who can
What is CDPAP?
The Consumer Directed Personal Assistance Program (CDPAP) is a New York State Medicaid personal care aide program that allows you to:
- Choose your own caregiver (called a “Personal Assistant” (or PA)
- Hire family members or friends (except spouses, parents of consumers under 21, or your designated representative)
- Direct your own care and schedule
- Have your PA paid directly through Medicaid
How it Works
Initial Registration Process
Ensure you have active New York State Medicaid coverage. If you’re in NYC or Nassau County, you’ll need to enroll in a Medicaid Managed Care plan. Dual eligible consumers (Medicare + Medicaid) must enroll in a Managed Long-Term Care (MLTC) plan.
Reach out to your insurance plan or local DSS to request CDPAP services. They will initiate your application and assessment.
A nurse from your MLTC plan will visit to evaluate your needs and determine your approved care hours. This assessment measures your level of need for home care services.
Select Ideal CDPAP to handle your registration, compliance, and administrative needs. You can register directly on our website at IdealCDPAP.com or call us at (347) 315-2402.
A login will be created for you in the PPL portal, and we will reach out to assist with registration.
Choose your caregiver and help them complete their registration. Your PA must complete all onboarding requirements before they can begin providing care.
Once everything is approved and your PA is registered, care can begin! You’ll direct your PA’s schedule and tasks according to your care plan.
- Medicaid Card or Proof of Coverage: Bring your active NY Medicaid card or documentation showing current coverage
- Government-Issued Photo ID: Valid ID such as Driver’s License, NY State ID, or Passport (must be unexpired)
- Social Security Card or Number: Required for payroll and tax purposes
- Contact Information: Current phone number, email address, and mailing address
- Managed Care Plan Information: Name of your MCO or MLTC plan and member ID number
- Care Plan or Authorization: Approved hours of care from your insurance plan (obtained after UAS-NY assessment)
- Designated Representative Documentation (if applicable): Legal guardianship papers or healthcare proxy if you have a DR directing your care
- Primary Language Preference: Indicate your preferred language for communication
All documents must be original or certified copies – photocopies will not be accepted IDs must be unexpired – expired documents cannot be processed
Ongoing Compliance Requirements
Once you’re enrolled, staying compliant ensures uninterrupted care and proper payment for your PA. Here’s what you need to do:
All Personal Assistants must complete training in the Nevvon portal. Failure to complete training may result in non-compliance and affect your PA’s ability to continue working.
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By Saturday 11:59 PM ET:
PAs must submit all time entries -
By Sunday 12:00 PM (Noon) ET:
Approved hours are processed for payment after Sunday approval -
Payroll Processing: Approved hours are processed for payment after Sunday approval
Timesheets not approved by noon Sunday will delay.
PPL’s approved EVV system for every visit.
Your PA should maintain at least 90% EVV compliance.
Notify your MCO and Ideal CDPAP at (347) 315-2402 if your care needs change or your authorized hours need adjustment.
Ensure your PA completed required training in the Nevvon portal.
Complete annual UAS-NY reassessments to maintain your approved care hours.
Notify Ideal CDPAP at (347) 315-2402 and PPL at 1-833-247-5346 immediately if your phone number, address, or email changes.
Keep your Medicaid active by completing annual renewals with your local DSS.
If you switch insurance plans, notify Ideal CDPAP at (347) 315-2402 immediately. If your MCO status shows “Undetermined,” contact your insurance and have them
send updated authorization to PPL.
If you hire a new PA, complete their registration as soon as possible to avoid gaps in care.
Our Resources
Your fiscal intermediary agency for registration, compliance support, and general questions.
Visit website to select Ideal Health Partners CDPAP as your facilitator or submit PA information.
Statewide fiscal intermediary handling payroll and PA payments.
Visit the PPL Member Portal to learn more.
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Frequently Asked Questions
Answers to your most common questions about CDPAP enrollment, eligibility, and working with Ideal CDPAP as your facilitator.
CDPAP enrollment in New York now runs through Public Partnerships LLC (PPL), the statewide fiscal intermediary. To get started, you need to be enrolled in New York Medicaid (or a Medicaid managed care plan), have a physician order documenting your need for personal assistance services, and identify a personal assistant — someone you trust, including a family member or friend. Once those pieces are in place, you select Ideal CDPAP as your facilitator, complete the Memorandum of Understanding (MOU) through PPL@Home, and we handle the rest. Our enrollment team guides you through every step and is available in 14+ languages: Arabic, Bengali, Cantonese, English, Fujianese, Haitian Creole, Hindi, Mandarin, Polish, Punjabi, Russian, Spanish, Ukrainian, Urdu. Call us at 347-315-2402 or submit our online form to get started.
To be eligible for CDPAP in New York, you must be enrolled in New York State Medicaid or a Medicaid managed care plan, have a stable medical condition that requires hands-on personal assistance services, be able to direct your own care or have a designated representative who can do so on your behalf, and have a physician or other qualified healthcare professional order CDPAP services as part of your care plan. There is no age restriction — CDPAP is available to adults and children who meet the Medicaid and medical criteria. If you’re unsure whether you qualify, contact us and we’ll verify your eligibility before you start the process.
A CDPAP personal assistant must be at least 18 years old, legally authorized to work in the United States, and able to pass the required background checks and clearances. They cannot be the consumer’s designated representative or legally responsible relative — but they can be an adult child, sibling, parent of an adult consumer, or a friend. No prior medical training or certification is required; the consumer directs all care. PAs must complete registration through PPL, finish required training, and set up the Time4Care app for electronic timekeeping. Ideal CDPAP walks every PA through this process at enrollment and supports them throughout.
Yes. If you’re currently receiving home care through a traditional agency but would prefer to choose your own caregiver — including a family member — you can transition to CDPAP. The process involves selecting a PPL facilitator like Ideal CDPAP, completing the MOU, and having your physician update your plan of care. Your Medicaid coverage and personal assistance services remain continuous throughout the transition. We handle the coordination so there’s no gap in care.
A designated representative is someone who assists the consumer in directing their care when the consumer is unable to do so independently due to age or a medical or cognitive condition. This can be a family member, friend, or legal guardian. If you are fully able to direct your own care, you do not need a designated representative. If you do need one, they play a key role in the CDPAP enrollment process — selecting the PA, completing the MOU, and managing ongoing responsibilities. Note that the designated representative cannot also serve as the paid personal assistant.
CDPAP covers personal assistance services — hands-on help with activities of daily living including bathing, grooming, dressing, toileting, mobility, meal preparation, light housekeeping, medication reminders, and transportation. It does not cover skilled medical services like wound care or IV therapy — those require a separate skilled nursing program. CDPAP is a Medicaid-funded program administered through New York State’s social services infrastructure, and all approved services must be documented in a physician-ordered plan of care.
If your PA leaves, you have the right to identify a new one. You remain enrolled as a CDPAP consumer — your eligibility and approved hours are not affected by a change in PA. Ideal CDPAP will support you through the process of onboarding a new personal assistant, including the required PPL registration and training steps. We recommend having a backup plan in place before a transition becomes urgent, and our team can help you think through that proactively.